Returns and Refunds
This Return Policy ("Policy") outlines the guidelines for returns and exchanges of jewellery products purchased from Zabara Add ("we," "us," or "our"). We want you to be completely satisfied with your purchase, and we strive to provide excellent customer service. Please review this Policy carefully before making a purchase. By purchasing from us, you agree to the terms outlined in this Policy.
1. Eligibility 1.1 You may request a return or exchange for a regular-priced jewellery product within 30 days from the date of delivery, provided that the product meets the conditions outlined in this Policy. 1.2 Sale or discounted items are final sale and are not eligible for return or refund, unless the product is damaged or defective.
2. Conditions for Return or Exchange 2.1 The product must be in its original condition, unused, and with all tags and packaging intact. 2.2 Any product returned for a refund or exchange must be accompanied by the original purchase receipt or proof of purchase. 2.3 We reserve the right to refuse any return or exchange if the product does not meet the above conditions or if it has been damaged due to mishandling or improper use.
3. Process for Return or Exchange 3.1 To initiate a return or exchange, please contact our customer support team within the 30-day period from the date of delivery. They will provide you with further instructions and guide you through the process. 3.2 You may be required to provide details about the product, purchase information, and reasons for the return or exchange. 3.3 We recommend using a trackable shipping method and obtaining proof of shipment when returning the product to us. The return shipping costs are your responsibility unless the return is due to a manufacturing defect or an error on our part. 3.4 Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If the product is approved for an exchange, we will process the exchange accordingly.
4. Exchanges 4.1 If you are eligible for an exchange, we will replace the product with a new item of equal value, subject to availability. If the desired item is not available, we may offer an alternative or provide store credit. 4.2 Any price difference between the original item and the exchanged item will be handled according to our exchange policy.
5. Damaged or Defective Products 5.1 In the unlikely event that the product you receive is damaged or defective, please contact our customer support team immediately. We will arrange for the return and replacement of the product at no additional cost to you.
6. Contact Us 6.1 If you have any questions, concerns, or requests regarding this Return Policy, please contact us at: Email: hello.zabara@gmail.comPlease retain your purchase receipt or proof of purchase, as it may be required for processing returns or exchanges. We reserve the right to update or modify this Return Policy at any time without prior notice.